Last updated: 2026/08/07
This page is maintained by Tendex to explain how we collect, use, store, and protect personal information in line with South Africa's Protection of Personal Information Act (POPIA). It is not a legal opinion or certification of POPIA compliance.
We collect information you provide directly, such as your name, email address, phone number, date of birth, city, profile photos, bio, identity documents for verification, and payment details. We also collect usage data, device information, and log data necessary to operate the app.
We use personal information to verify your identity, match customers and companions, process bookings and payments, send transactional notifications, enforce our terms, and improve the platform. We do not sell personal information to third parties.
We process personal information when it is necessary to perform a contract with you, comply with a legal obligation, protect a legitimate interest (such as fraud prevention), or with your consent. You may withdraw consent at any time, although this may affect your ability to use the service.
We share information only with trusted service providers who help us operate the app (for example, hosting, payment processing, and communications). Companions and customers see only the profile information needed to make and perform a booking. We may disclose information when required by law or to protect safety.
Companions must submit an identity document and selfie for verification. Documents are used solely for verification and safety purposes and are stored securely. Access is limited to authorised verification staff and automated systems.
We keep your information for as long as your account is active and for a reasonable period afterwards to comply with legal obligations, resolve disputes, and enforce our terms. Verification documents may be deleted once verification is complete, unless retention is required by law. You can request deletion of your account from your settings.
Under POPIA you have the right to access, correct, delete, or object to the processing of your personal information. You can download a copy of your data and request deletion from your account settings. You may also contact us with privacy questions using the support channel in the app.
We use technical and organisational measures to protect your data, including encryption in transit, access controls, row-level security in the database, and audit logging. No system is completely secure, so we encourage you to use a strong password and keep your account details safe.
We use a small number of cookies and similar technologies to keep you signed in and to understand how the app is used. You can control cookies through your browser settings. We do not use invasive tracking for advertising.
We may update this Privacy Policy as the app or the law changes. We will notify you of material changes through the app or by email. The latest version is always available at this URL.